Legal
Refunds and credits
How credits work, and when you get them back.
Version 0.9. Last updated October 28, 2026.
This is our current policy. It is being reviewed by an attorney and may be updated; we will tell you about material changes.
How credits work
You buy credits in advance, and spend them when you make something. The price is shown before you start. The packs and their prices are on the Pricing page before you pay. Credits stay on your account. We do not expire purchased credits today; if that ever changes we will tell you first.
Failed jobs are refunded automatically
When you start a job, the credits for it are set aside. If the job fails, or the result does not pass our checks, those credits go back to your balance automatically. You do not need to ask. If a job gets stuck, our system checks on it and refunds it if it cannot finish.
If a job finished but the result is not what you hoped for, that is not a failure. Credits for a finished result are spent. Try again with a better request.
If you think a refund is missing, contact us with the date and what you were making.
Credits are not cash
Credits cannot be turned into money, sent to another person, sold, or moved to another account.
Credits we give you
Sometimes we give credits, for example during early access. Credits we give have no cash value, cannot be refunded or sold, and can be removed if your account is closed or breaks the rules.
Money back for a purchase
Credit purchases are final once the credits are on your account, except where the law says otherwise or where we decide to help. If you were charged twice, charged the wrong amount, or something went wrong with a purchase, contact us and we will look at it case by case. Please contact us before you ask your bank to reverse a charge.
Payments
Card payments are handled by Stripe. We do not see or store your full card number.