Legal
Terms of Service
The rules for using OnDuel, in plain English.
Version 0.9. Last updated October 28, 2026.
This is our current policy. It is being reviewed by an attorney and may be updated; we will tell you about material changes.
The short version
These terms are an agreement between you and OnDuel ("we", "us"). By making an account or using OnDuel you agree to them and to our Privacy Policy.
OnDuel is an early product. We make tools for creating images, video, audio, 3D and websites with AI, we sell credits to pay for them, and we offer social features. Things will change. If you do not agree to these terms, do not use OnDuel.
Your account
You must be at least 13 years old to make an account. Give us a real email address you control. We sign you in with a code we email to you, so anyone who can read your email can get into your account. Keep your email secure and do not share sign-in codes.
You are responsible for what happens on your account. Tell us at once if you think someone else is using it. One person, one account: do not make accounts to get around a limit, a suspension or a rule.
What OnDuel does
You write a request or upload a file, and our tools use AI models, some run by other companies, to make a result for you. We do not promise a particular result, that it will be free of mistakes, or that the service will always be available. We may change, limit or stop any feature, including during early access.
Credits and payments
Making things costs credits. You see the price before you start. You buy credits in advance with a card through Stripe, or we may give you credits. Credits are not money. They stay in your OnDuel account, cannot be sent to anyone, and cannot be turned into cash.
What happens when a job fails, and what is and is not refundable, is on the Refunds and credits page. It is part of these terms.
What you put in, and what you get out
What you upload, type and publish is yours. You keep your rights in it. You give us permission to store it, process it, send it to the AI providers that run your request, show it back to you, and show it to other people only in the ways you choose (for example when you publish a website or post). We need this permission to run the service.
You promise that you have the right to put in what you put in, and that it does not break the law or anyone else's rights. If it shows a real person, you need that person's permission. The Usage Policy has the details.
The results you make are yours to use, as far as the law and the AI providers' terms allow. AI-made material may not be protected by copyright, may look like other people's results, and may include things you do not expect. We do not promise otherwise. You are responsible for checking a result before you publish or sell it.
The AI providers' own rules also apply
The AI models behind OnDuel are run by other companies (see the Subprocessors page). Their usage rules and licence terms also apply to what you make with them, and you agree not to use OnDuel in a way that breaks them. A provider may refuse a request or block a result. If that happens the credits for that job come back to you.
Rules
You must follow the Usage Policy. It covers things that are never allowed, such as sexual content involving children, using a real person's face or voice without their permission, and breaking the law. We may remove content, refuse a request, or suspend or close an account that breaks the rules.
Copyright and other complaints
If you think something on OnDuel infringes your copyright, use the steps on the Copyright page. If you think something is unsafe, shows you without permission, or breaks the rules in another way, use the contact page. We may remove a thing first and ask questions after.
Websites you build with OnDuel
If you publish a website with OnDuel, it is yours and you are responsible for it: its words, its images, its legal pages, and the way it treats your own visitors' information. If you add the OnDuel visit counter to a site, you decide to do that, and you are responsible for telling your visitors about it.
Social features
Where social features are open to your account, what you post or send is your responsibility. We may review and remove content, but we do not review everything and we do not promise to catch everything. We are not responsible for what other people post. Blocking and reporting tools are in the app.
Ending your account
You can stop using OnDuel at any time. To close your account or have your data deleted, use the contact page. We can suspend or close an account that breaks these terms or the Usage Policy, that puts other people or OnDuel at risk, or that is used to cause us a loss we did not agree to. If we close an account for breaking the rules, we may keep or remove its content and credits as the law allows.
Our responsibility
OnDuel is provided "as is" and "as available", without promises that it will be error-free, uninterrupted, or fit for a particular purpose, to the extent the law allows.
To the extent the law allows, we are not liable for indirect or lost-profit losses, and our total liability to you for anything connected to OnDuel is limited to the amount you paid us in the 12 months before the problem. Some places do not allow these limits, so they may not apply to you.
You agree to cover our losses if your content, or your use of OnDuel against these terms, causes a claim against us, to the extent the law allows.
Changes to these terms
We may update these terms. When a change matters, such as a change to what you pay or what you may do, we will tell you by email or in the app before it takes effect. The version number and date are at the top of this page. If you keep using OnDuel after a change, you accept it.
Contact
Questions about these terms: use the contact page.